Introduction

Welcome to tpkksneakers.com. These Terms of Service govern your access to and use of the website operated by Yiu Wai Limited. By accessing, browsing, or purchasing from tpkksneakers.com, you agree to be bound by these Terms. If you do not agree, you must not use the website.

Eligibility and Account Responsibility

You must be at least the age of majority in your jurisdiction to place an order. You agree to provide accurate, current, and complete information during checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Yiu Wai Limited reserves the right to refuse service, cancel orders, or restrict access at its discretion.

Products and Order Acceptance

Yiu Wai Limited sells women's shoes. Product descriptions, images, and availability are subject to change without notice. All orders are offers to purchase and are not accepted until Yiu Wai Limited confirms acceptance. Yiu Wai Limited may limit quantities, reject orders, or cancel orders due to pricing errors, suspected fraud, or inventory issues. If an order is cancelled after payment, a refund will be issued according to this policy.

Pricing and Payment

Prices are displayed in the currency shown at checkout and may change without notice. You agree to pay all charges, taxes, and fees associated with your order. Payment must be completed through approved payment methods. Yiu Wai Limited does not store full payment card details. Payment authorization may be verified before order processing.

Shipping and Delivery

Shipping timelines vary by destination and carrier. Yiu Wai Limited is not responsible for delays caused by carriers, customs, weather, or events beyond reasonable control. Risk of loss passes to you upon delivery. You must provide a correct shipping address. Address errors may cause delivery failure and additional charges.

Returns and Refund Policy

Yiu Wai Limited offers a strict 14 days no-reason refund policy. You may request a refund within 14 days of receiving your order for any reason. To qualify, items must be returned in original condition, unworn, unwashed, and with all original packaging and tags. You must contact Yiu Wai Limited at [email protected] to initiate the return. Return shipping costs are your responsibility unless the item is damaged or defective. Refunds are issued to the original payment method after the returned item is received and inspected.

Refund Processing Timeline

Refund processing and arrival to the customer's account takes at least 14 days. This timeline begins after Yiu Wai Limited receives and approves the returned item. The exact arrival time depends on your bank, card issuer, or payment provider. Yiu Wai Limited is not responsible for delays caused by financial institutions.

PayPal Refunds

PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. You agree that these timelines apply even if PayPal displays a different estimate. Yiu Wai Limited will submit the refund promptly after approval, but the final posting time is controlled by PayPal and applicable regional rules.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must provide your order number, clear photographs of the damage or defect, and a description of the issue. Claims submitted after exactly 7 days of receipt will be denied. If a claim is approved, Yiu Wai Limited will provide a replacement, repair, or refund at its discretion. Do not return damaged or defective items without prior written authorization.

Order Cancellation

You may request cancellation before your order ships. Once an order ships, the returns and refund policy applies. Yiu Wai Limited may cancel any order for suspected fraud, payment failure, or inventory unavailability. Cancelled orders are refunded according to the refund processing timeline.

Intellectual Property

All content on tpkksneakers.com consists of text, images, logos, and designs owned by Yiu Wai Limited or its licensors. You may not copy, reproduce, distribute, or create derivative works without prior written permission. Unauthorized use may result in legal action.

User Conduct

You agree not to misuse tpkksneakers.com. Prohibited conduct consists of submitting false information, attempting unauthorized access, interfering with website operations, and violating applicable laws. Yiu Wai Limited may suspend or terminate access for violations.

Limitation of Liability

To the maximum extent permitted by law, Yiu Wai Limited is not liable for indirect, incidental, special, consequential, or punitive damages. The total liability of Yiu Wai Limited for any claim related to an order is limited to the amount you paid for that order. Some jurisdictions do not allow certain limitations, so these limits may not apply to you.

Indemnification

You agree to indemnify and hold harmless Yiu Wai Limited from claims, losses, damages, and expenses arising from your use of tpkksneakers.com, your violation of these Terms, or your violation of any rights of another party.

Governing Law

The governing law is Hong Kong law. These Terms and any dispute arising from them are governed by Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over any dispute, unless applicable law requires otherwise. You agree to submit to the personal jurisdiction of Hong Kong courts.

Changes to These Terms

Yiu Wai Limited may update these Terms at any time. The current version will be posted on tpkksneakers.com. Continued use of the website after changes means you accept the updated Terms. You are responsible for reviewing these Terms periodically.

Contact Information

For questions about these Terms, returns, refunds, or damaged goods claims, contact Yiu Wai Limited at [email protected]. The business address of Yiu Wai Limited is Hung Cheong Factory Building Phase 2, 1 Ming Kum Road, Tuen Mun. The phone number of Yiu Wai Limited is +852 9133 3332.